Payment issues, SMS not arriving, phone number changes, or general questions about the KSh 99 weekly package — message us on WhatsApp and we'll sort it out.
WhatsApp +254 718 981 122WhatsApp is fastest. Calls and SMS also work.
Fastest response. Message us for payment, delivery, or any service question — the team is on WhatsApp 24/7.
Chat on WhatsAppPrefer to call? Reach us directly on the same number for assistance with payments or delivery issues.
Call +254 718 981 122Monday to Sunday, public holidays included. The WhatsApp line is answered 24/7 — calls and SMS are usually picked up within 30 minutes during peak hours.
The four most common issues — and what fixes them, before you message us.
Wait one minute, then check your phone has signal and your SMS inbox isn't full. If still nothing, message us on WhatsApp at +254 718 981 122 with the M-Pesa transaction code from your confirmation SMS — we'll verify the payment and resend.
Make sure the number you entered is Safaricom and correct — check the phone is on and has signal. If the prompt still doesn't arrive, pay via Paybill 553 491 with the account Jackpot instead. Your picks still arrive by SMS.
There's no separate account to update — the number that pays is the number that receives. If you want your picks sent to a different number next round, just pay from that number next time.
Because picks are delivered immediately by SMS, refunds aren't offered after delivery. If you have a genuine problem with what was delivered, message us on WhatsApp and we'll sort it out case by case.
Pay KSh 99 via M-Pesa and the SportPesa Mega, SportPesa Midweek and Betika Midweek analyses arrive by SMS within seconds.
Having this information ready speeds things up considerably — especially for anything payment-related.
Answers to the most common questions, plus how the service works.
Common questions about payment, delivery and service terms.
Read FAQ →Step-by-step guide to payment, delivery and the weekly cycle.
Learn more →Who we are, how we analyse, and what we offer.
Learn more →How we handle your data and phone number for the weekly service.
Read policy →